Conversational Capacity teaches you how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so you can make informed decisions and find the best solutions, even under high pressure. You will learn the skills engage in open, balanced, nondefensive dialogue about difficult topics and in challenging circumstances.
You will work on how to:

• Adopt a learning focused mindset
• Understand your natural tendencies to either “minimize” or “win” and the consequences of both
• Quickly recognize when these emotional reactions threaten to throw us off balance 
• Apply the four skills for balancing candor and curiosity to stay in the conversational sweet spot